Who Are We?
We are part of the FairFX Group of companies. Acorn Account is a trading style of Spectrum Card Services Limited (registered in England & Wales No. 6052256), which is a registered agent of Spectrum Payments Services Limited (registered in England & Wales No. 6268340).
What Personal Data Is Collected?
Most personal data will be collected directly through the application process. The sources of any personal data collected indirectly will be mentioned in this statement. Whether or not you become a customer, we may ask you for (but not limited to) your:
- Social Security Number (if applicable)
- Current address
- Date of birth
- Email address
- Mobile telephone number, or
- Home telephone number
- Personal data about other cardholders
You are free to withdraw your consent at any time. This may result in us not being able to do certain things for you.
What do we use your information for?
We will use your personal data to provide information on services requested or products ordered. We may use your business details to check the insolvency status of the company and make various checks on the directors or partners of the business even if they are not party to the account.
Data is collected and used on a lawful basis only which is outlined below.
Lawful Basis Purpose To perform a contract with you To take steps at your request prior to entering into a contract To decide whether to enter into a contract To manage and perform the contract To ensure our records remain relevant Our legitimate interest For good governance, accounting, managing and auditing our business operations For market research, analysis and developing statistics To send you marketing communications with your consent Legal obligation When you exercise your rights under data protection law and make requests For compliance with legal, regulatory requirements and related disclosures For establishment and defence of legal rights For activities relating to the prevention, detection and investigation of crime To verify your identity, engage in fraud prevention and anti-money laundering checks To monitor emails, calls, other communications, and activities on your account Your consent When you request we disclose your personal data to other people or organisations When we process any special categories of personal data at your request For establishment and defence of legal rights To send you marketing communications where we have asked for your consent to do so
Data Retention Period
We will retain your data whether you become a customer or not for:
- As long as necessary to deal with your query
- As long as you might legally bring a claim against us
- After your account has been closed or otherwise come to an end based on our legal and regulatory requirements
Your Rights Under the General Data Protection Regulation (GDPR)
- The right to be informed
- The right of access
- The right of rectification
- The right of erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
If you would like further information about data protection you can visit the Information Commissioner's Office (ICO) at ico.org.uk. The ICO is the UK's independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements.You have the right to make a complaint to the ICO regarding the handling of your data.
Fraud Prevention and Money Laundering Checks
We may use your personal details in order to conduct identity checks as required by law as a measure to prevent money laundering.
The personal data we have collected from you at application or any stage may be shared with fraud prevention agencies. We are required by law to review transactions and report any which may be suspected of being related to money laundering activities.
Automated Decision Making
We may process your personal data without human intervention to evaluate your personal situation such as transactional history and account opening anniversary events. We may do this to decide what marketing communications are suitable for you, to analyse statistics and to assess risks.
This is all done on the basis of our legitimate interests, to protect our business, and to develop and improve our products and services. If we use automated decision making including profiling activity to assess your application, this will be performed on the basis of it being necessary to perform the contract.
Sharing Your Information
Acorn Account may supply strategic partners with certain information from your account set-up form, (such as your name, address, telephone number, date of birth, email address and gender) to enable them to directly market to you. Our strategic partners gather information for their own purposes and for that reason we cannot exercise control over the uses to which they apply your personal information. All our strategic partners are obliged to comply with the "fair processing code" contained in the Data Protection Act 1998, which requires them to inform you about (or make readily available to you) the following information:
- Their identity
- Why they are handling your personal data and what they intend to do with it
- Any further information to make the processing of your personal data fair
We supply your personal details such as name and address to some suppliers where it is necessary in order to fulfil our obligations to you in setting up and maintaining the account. For example, we use external suppliers for the production and delivery of your Mastercard® card, online password and welcome pack.
Where required by law, strategic partners and suppliers are certified or authorised and regulated to the required standards.
This site may contain links to other sites. Acorn Account is not responsible for the privacy practices or the content of such other websites.
We will not provide your details to third parties such as merchants that accept payment using the Acorn Account prepaid Corporate Mastercard®. They will have separate privacy and data collection practices and Acorn Account has no responsibility or liability for their practices.
While we may collect certain information such as hobbies or lifestyle information from competitions, we will not disclose any personal information collected in this way to merchants. Only aggregate data (which is not personalised) gathered from competitions may be shared from time to time with merchants.
Your personal data may be transferred outside the UK and the European Economic Area. If these countries do not have adequate protections for personal data under applicable laws we will take all necessary steps to safeguard your personal data.
Opting Out of Marketing Communication
You are free to opt out of receiving all marketing communications from us and our strategic partners at any time by contacting us or logging into your online account.
If you choose to opt out, we will not use personal identifying information for promotional offers or share the information with our strategic partners.
Should you be opted in to receive email correspondence, there is an unsubscribe link on each email we send out, if you use this, we will not send any unsolicited mail to your registered email address.
Communications regarding changes to existing products or services held, our terms, conditions and policies is important and sometimes critical. You may not opt out of receiving these communications.
We provide specific details about the cookies we use and the reasons for using these cookies to enable site visitors to make an informed decision and thus provide informed consent.
Reviewing, Correcting or Updating Your Personal Data
If any of your details are recorded incorrectly and need to be changed, please contact us on 0844 846 5154 (Calls will cost 11p per minute, plus your phone company's access charge) with details of the required changes and the reasons for the change. Proof of change of address may be needed.
Customer Services opening times:
- Monday to Friday 8.30am - 7:00pm
- Saturday 9.30am - 1:00pm
- Sunday and Bank Holidays - Closed
The information Wirecard Card Solutions Ltd (which is the issuer of your Acorn Account Debit Mastercard® and the operator of your card account) and Global Processing Services Ltd (who will provide card administration services on Wirecard Card Solutions Ltd's behalf) hold about you, will be used to provide the products and services requested and for identification, account administration and fraud/loss prevention purposes.
More details about how your information is used can be found in the Acorn Account terms and conditions.