MOBILE ACCOUNT ACCESS
Manage your account on the move
There are a number of ways in which you can manage your finances, and we've made it easier by offering our Text Service.
- Login using your phone or tablet
- Pay bills, manage your direct debits
- Transfer funds to your Acorn Account card
You will also receive free text alerts when:
- you've been approved for an account, we'll send your sort code and account number
- deposited funds are cleared into your billing account
- Direct debit or standing orders have been successfully paid
- you have insufficient funds to pay a direct debit or standing order
- your Acorn Account Debit MasterCard® card has been ordered and activated
- any of your standing orders have been changed
- a new direct debit instruction has been set up
Check your balance on your mobile
Checking your account and card balance couldn't be simpler. Instead of phoning our call centre you can now check your balance on your mobile phone.
Send BALANCE to 60777 from your mobile
Loading funds onto your Acorn Account Debit MasterCard card
If you're out shopping and you want to make a purchase using your Acorn Account Debit MasterCard card but you've forgotten to load funds onto your card, you can do so using your mobile. It's as easy as texting your friends:
Send LOAD + Amount to 60777 from
(e.g. "LOAD 50" will load £50 to your card)
You'll immediately receive a response confirming that we've received your request and then within an hour your funds will be transferred and available to spend. We'll text you when the money is available on your card. In order to use the text service, you must have registered your mobile number with us. If you have not already done so, please call customer services on 0871 811 1884. Calls cost 11p per minute, plus your phone company's access charge.
If you prefer to manage your money online, you are still able to use our online banking service.
There is a charge of 15p per balance request charged to your billing account. It is FREE to load your card, but you may be charged to send to 60777 at your usual network rate.
There are some limits that must be remembered when using the LOAD service. Your Acorn Account Debit MasterCard card can be topped up three times per day.
Each top up cannot exceed £1250. There is a daily limit of £2500 that can be loaded to your Acorn Account Debit MasterCard card.